Our Mill is almost back to being fully operational; with our team working most of the hours that they did before COVID social distancing required that we keep a generous distance from one another. We are continuing to stagger our scheduling to allow the machinery operators as much room as possible to work comfortably with their equipment and not feel as though they are crowding one another.
Our team’s shorter work week has impacted our production schedule. We are prioritizing our custom processing orders to ensure that the fiber producers for whom we spin for are not waiting overly long to receive their finished skeins.
This means that re-stocking our yarns has taken a bit of a back seat. As a result, some of your favorite yarns will need more time to be produced. Out of stock skeins may be unavailable for longer periods than the 3-4 month worse case timeframe that we have worked with in the past. And for that, we apologize.
We wanted to offer you a valuable tip that may provide a small bit of silver lining to this news.
We typically identify a yarn as being out of stock on our website before we actually sell out of skeins. This ensures that we don’t oversell the limited number of skeins remaining and disappoint our online shoppers. We usually have a project quantity or two of inventory that we keep in our back stock to cover our bases.
If you fall in love with one of our yarns that is identified as out of stock, send us an email at firstname.lastname@example.org or give us a call at 800-321-9665 (9am to noon M,W,F) to confirm its availability. It is likely that we’ll have the skeins you need, and we’d love to get them into your hands without delay.